Terms and Conditions

Please read these Terms & Conditions carefully before accessing or using our website.  By accessing or using any part of the site you agree to be bound by these Terms & Conditions. If you do not agree to the Terms & Conditions then you may not access the website.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website.  Your continued use of or access to our website following the posting of any changes to these Terms & Conditions constitutes acceptance of those changes.

We and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use unless otherwise stated. Any other use or reproduction of the material or content is strictly prohibited.

These Terms & Conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Sync Energy is a trading name of Luceco UK Limited (“Luceco”), Building E Stafford Park 1, Stafford Park, Telford, Shropshire, TF3 3BD, registered in England No. 02255270, VAT No. 849 752 868.

PERSONAL INFORMATION

Your submission of personal information through this website is governed by our Privacy Policy, which forms part of these Terms & Conditions.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site that contains errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).  We undertake no obligation to update, amend or clarify information, including without limitation, pricing information, except as required by law. 

LIMITATION OF LIABILITY

In no case shall Luceco, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of this site or any products procured using the site, or for any other claim related in any way to your use of the site or any product.

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Terms & Conditions by you or any other liabilities arising out of your use of this site, or the use by any other person accessing the site using your shopping account and/or your Personal Information.

SEVERABILITY

In the event that any provision of these Terms & Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms & Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMS & CONDITIONS FOR INSTALLATION REFERRALS FROM THIS WEBSITE

If you request a quotation for installation of an EV charger through this website you will be referred to one of our installation partners.  Any quotation provided, and any installation carried out, will be under a contract between you and the installation partner and Luceco has no liability for the actions of any installation partner.

TERMS & CONDITIONS FOR PURCHASES MADE FROM THIS WEBSITE

ORDERS

Once you’ve submitted an order to purchase goods from this website you’ll be given an order number and details of the products you have ordered. You’ll then receive an order confirmation email recognising receipt of your order. If we have to cancel all or part of your order for any reason, we will email you to let you know.

We take all reasonable steps to ensure all details, descriptions and prices of products and services are correct at the time the information was entered onto the system.  In the event of any inaccuracies we may have to cancel your order at any time, even if you have received your order confirmation email, and you will receive a full refund of any charges already paid.

PRICES AND PAYMENTS

The total cost of your order will be the price of the products you order and the delivery charge (if any).  You’ll see all these in your Shopping Basket before you submit an order. Payment is deducted once an order is submitted.

When deciding whether to accept your order we may use certain information about you, including any information received from our accredited identity verification partner.  For example, we may pass on your details for them to check against certain public and private databases. This will help to protect you and us from fraudulent activities.

DELIVERY

We offer free next working day delivery to the majority of the United Kingdom on all orders placed on our website before 2pm on weekdays.  Orders placed after 2pm or at the weekend will be despatched the next working day and arrive the following day.

Certain areas of the United Kingdom are not eligible for next day delivery and you should allow at least two days for delivery to these areas, including Channel Islands, Isle of Man, Scilly Islands, Scottish Highlands, Scottish Islands, Northern Ireland.  We do not deliver outside the United Kingdom.

Although we will always try to meet these delivery times, occasional delays may result from extremely busy periods, extreme weather or other events outside our control.  We do not have any liability in the event of delay.  In the event of non-delivery our maximum liability to you is limited to the purchase price of the products.

CANCELLATIONS AND RETURNS

You can cancel your order and return a product to us within 30 days of delivery even if you have opened it for inspection. To exercise your right to cancel you must inform us that you want to return a product and follow the instructions provided in the Returns section of our website.  We must receive returned products within 30 days of the original delivery to you.  Products must be returned as new, unused and where possible, in the original packaging.

WARRANTY

Our Warranty forms part of these Terms & Conditions.

Updated 05/07/23.