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Charging Troubleshooting

This guide offers steps to troubleshoot common issues with Monta Home Charging: 

General Troubleshooting: 

  1. Check Charge Point Logs: Always begin by checking the logs of your charge point in the Monta Charge app. This will reveal if the problem is with your car, the charge point itself, or the Monta app. 

SmartCharge Troubleshooting: 

  1. Verify SmartCharge Preferences: Ensure your SmartCharge preferences are set correctly within the app. 

  1. Examine Charging Hardware: Confirm that your charging cable, charge point, and car aren't limiting the charging speed. 

Car Pausing Charge: 

  1. Review Car Settings: If your car paused charging, check its EV charging settings to see if any active settings are controlling the charge and disable them as needed. Monta cannot override a car's command to stop charging. 

kWh Registration Issues: 

  1. Verify Connection and App: Double-check that your charge point is connected to Monta and that you're viewing the correct charge point in the app. 

  1. Examine Native Configuration: Look at your charge point's native configuration tool to ensure it requires authentication to start charging and that free vending mode is disabled. 

If you're still having trouble after following these steps, Monta's Help Center provides additional resources or you can contact Monta Support for further assistance.