Sync Energy Logo

Connection Troubleshooting

This guide explains how to initiate charging for your electric vehicle (EV) at home using the Monta Charge app. 

Two Charging Methods: 

  • Charge Now: This is a straightforward method to begin charging immediately. 

  • Auto Start: This option allows for automatic charging initiation when you plug in your car. 

How to Use Charge Now: 

  1. Open Charge Point: Locate your home charge point within the Monta Charge app. 

  1. Select Charge Now: Choose the "Charge Now" tab. 

  1. Optional Steps: 

  • Select your car (helps optimize charging). 

  • Choose a desired charging timeframe (optional). 

  1. Start Charging: Swipe the button to confirm and initiate charging. 

How to Use Auto Start (Optional): 

  1. Access Charge Point Settings: Open the app and navigate to your charge point's settings. 

  1. Security and Access: Find the "Access Settings" section and choose "Private". 

  1. Enable Auto Start: Toggle on the "Enable Auto Start" option. 

  1. Save Changes: Click "Save changes" to confirm. 

Additional Notes: 

  • Your car can still stop charging if it reaches its set battery limit. 

  • Refer to the Monta Help Center for further information on managing charging sessions or troubleshooting issues.