Charger is connected but not charging, awaiting confirmation of charge in APP or scheduled start time
I’ve connected my vehicle but the Sync Energy LED continues to flash blue and states “Preparing” on the smart application?
Please confirm if 'Authentication' within the smart application is set to Required or Not Required. If this option is set to Required, this will indicate the SyncEV is waiting for the user to confirm authorisation via the smart app of the charging session to commence. If this is set to Not Required, this will enable the SyncEV Plug & Charge (basic) protocol.
Authentication is Not Required on my Sync Energy but the halo is still flashing blue and states “Preparing” on the smart application?
The initial communication (handshake) between the SyncEV and the electric vehicle needs to commence and complete within a certain duration, otherwise this communication will fail and time out. Intermittent dips in signal strength on the home Wi-Fi network may delay or disrupt necessary communication responses between the vehicle and the SyncEV.
How do I resolve this?
Confirm there are no settings within the vehicle or the vehicle manufacturers application, such as timed charging, delayed charging, authorisation requirements or max charge/battery % that are delaying/disrupting the charging session initialisation. Please remove the charging cable from both your vehicle and Sync Energy. Within the smart application, select the reboot option. (This can be found by selecting the configurations icon on the top righthand corner of the home screen within the smart application). This will soft reboot the Sync EV, clearing down any failed communications and charging cache history and reset the unit back to its Ready state for the commencement of the next charging session. Alternatively, power recycling the unit for a period of 10-15 seconds will clear down the communication cache. If the issue persists, contact Sync EV customer support by requesting a call-back