Please confirm firstly that smart charging has not been set to Disabled. This can be confirmed by reviewing the mode selection within the smart charging option within the configuration/settings screen. Alternatively, this can be quickly reviewed on the smart application home page, by ensuring the smart charging toggle switch is selected to the ON position.
If smart charging is set to either one of the correct scheduled charging modes (Scheduled, Octopus Go, Octopus Agile), please review settings within the vehicle itself to ensure no scheduled charging requirements have been set within the vehicles API.
Setting requirements via both the SyncEV smart application and within the vehicles API will create conflict and cause any potential schedule charging session to fail accordingly.
Finally, please review Target Charge settings within the SyncEV smart application.
If you wish to charge solely within your off-peak electricity period, please the Set Target Charge position to OFF.
The SyncEV is not able to obtain current battery levels of the vehicle as this requires access and direct implementation of the vehicle API within the charge point.
If the Set Target Charge option is selected to the ON position and minimum/maximum values are entered, please note this will dictate the attempted import value from the Sync EV to the vehicle.
The SyncEV can import a maximum of 7.4Kw (dependant on the vehicles onboard charger) per 60 mins of charging so please take this value into account when setting up any target charge values within the schedule. If the SyncEV is unable to achieve the value set as the minimum target charge within the scheduled charge duration set, the Sync EV will commence the charging session prior to the scheduled start time to ensure that the minimum target charge value is achieved by the scheduled end time of that charging session.