This guide helps you troubleshoot a situation where your Monta charge point is disconnected from the Monta network.
Before You Begin:
-
Ensure your smartphone has a stable internet connection.
-
Check the Monta status page (https://status.monta.app/) to rule out any widespread network issues.
Steps to Take:
-
Verify Power: Confirm that your charge point is properly plugged in and receiving power.
-
Restart the App: Close the Monta Charge app completely and relaunch it. This can sometimes resolve minor glitches.
-
Reconnect via Wi-Fi: If you're using Wi-Fi for your connection, try restarting your Wi-Fi router and waiting for it to fully reboot before re-opening the app.
-
Check Charge Point Connection:
-
Go to your charge point's settings (consult the user manual if needed).
-
Verify that it's still connected to your home Wi-Fi network or Bluetooth (depending on the model).
-
Re-establish Connection:
-
Follow the steps in the Monta Help Center guide "Connect your charge point" (refer to the previous guide you created) to attempt reconnection.
Still Disconnected?
If none of these steps resolve the issue, the Monta Help Center offers additional resources or you can contact Monta Support for further assistance. They may need more information about your specific charge point model and any error messages you're encountering.