Whilst the maximum charging rate the SyncEV offers is 7.4KW, please note, it is the onboard charger within the vehicle that determines the maximum charging rate accepted by the vehicle.
The vehicle manufacturer has specified that my vehicle has a 7.4KW maximum charging rate, but my vehicle is still charging below this?
There are a number of reasons a vehicle (outside of the vehicles onboard charger’s maximum rate) may not receive a potential maximum charging rate of 7.4Kw.
SyncEV include a safety function known as thermal throttling within its technology. To ensure compliance with regulation, thermal throttling will adjust charging rates accordingly to ensure temperatures remain within set perimeters and allow an active charging session to continue.
Other factors that may affect maximum charging rates include
- Vehicle has a maximum charging rate set within the vehicles API
- Charging cable is restricted to 16A/20A to ensure compliance with Hybrid vehicles
- Dynamic Load Management is in place within the installation
How do I resolve this?
Thermal Throttling and Dynamic Load Management are safety features of SyncEV and cannot be amended or adjusted to effect charging rates. Please refer to the vehicle manufacturers handbook in relation to your vehicle to confirm maximum charging rates have not been applied to the vehicles charging protocol.