The charging session has been started as a Scheduled (Smart) Charge and the SyncEV is utilising the Charging at Minimum Power keep awake setting to keep the vehicle out of its sleep mode until the set requested start time within the smart application.
How do I resolve this?
Ensure that either the Smart Charging mode is set to Disabled, or from the smart app home screen, ensure the Smart Charging toggle switch is in the OFF position. This will ensure the vehicle commences a Plug & Charge session at full power as per the vehicles maximum charging rate.