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FAQs & Troubleshooting

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New Home Owner: Adding a New Device FAQ
Using Your Sync Energy Charger FAQ
Transferring Sync Energy EV Charger Ownership FAQ
Changing Router Details of an Existing Charger FAQ
Commissioning A Sync Energy Charger: Installer Troubleshooting
Connection Troubleshooting FAQ
Charging Troubleshooting FAQ
How can I get support for my original Sync Energy charger (models EVCP-7KW-S-1PH and EVCP-7KW-T2-1PH)? FAQ
What is Dynamic Load Management? FAQ
Solid Green LED indicator Troubleshooting
Flashing Green LED indicator Troubleshooting
Can I install my own EV charger? FAQ
What is the difference between Type 1 and Type 2 EV charge cables/plugs? FAQ
Solid Yellow LED indicator Troubleshooting
Tethered or Untethered? FAQ
Solid Blue LED indicator Troubleshooting
Flashing Blue LED indicator Troubleshooting
Pulsing Green LED indicator Troubleshooting
Where should I position my charge point? FAQ
What is main bonding and how do I know if my property has it? FAQ
Blue / Green alternating LED indicator Troubleshooting
Pulsing Amber LED indicator Troubleshooting
What is an MPAN number and where is it? FAQ
What is a looped service, and how do I know if I have one? FAQ
Red LED indicator Troubleshooting
My SyncEV has no colour on the LED indicator? Troubleshooting
My main fuse can’t be upgraded – what are my options? FAQ
Where can I find my main cut-out fuse and confirm its size? FAQ
Can I use my charger whilst it is in an “Offline” state? Troubleshooting
I want to use RFID to charge, not the App - is this possible? Troubleshooting
What is a CT clamp? FAQ
Can I plug my electric car in to a regular 13A wall socket? FAQ
What is a ‘smart EV charging’, and are Sync Energy chargers Smart? FAQ
My vehicle is plugged in but the smart application is displaying Keep Awake and my vehicle is only receiving a 6A charge? I want to charge at full power immediately? Troubleshooting
What is Keep Awake and which method of Keep Awake should I use with my vehicle? Troubleshooting
Can I apply for an EV charger grant? FAQ
How can I find out if my vehicle is eligible for a grant/incentive? FAQ
I’ve set a schedule using the smart app for my off-peak electricity tariff but the charging session starts immediately once I plug my vehicle in? Troubleshooting
My vehicle is not charging at 7.4KW as per SyncEVs maximum charging rate? Troubleshooting
Why should I get a home charger for my electric car? FAQ
Will Sync Energy chargers work with my car? FAQ
Where can I charge my car? FAQ
How long does it take to charge my car? FAQ
My EV requires charging more frequently than the manufacturer specified, why? FAQ
What does it cost to charge my car? FAQ
Can I charge my car on any charging station? FAQ
Can I get a 7kW charger at my home? FAQ
What is load/power balancing between the charger and building? FAQ
Can I get a 22kW charger at my home? FAQ
Can I charge my EV car from my solar panels? FAQ
What are EV charging modes? FAQ
What is OCPP? FAQ
I’m renovating my house and would like to have my electrician lay the supply cable before I have my charger installed. What cable size do I need? FAQ
How do I update the software on my Sync Energy charger? FAQ
Do I need an additional earth rod installation with SyncEV BG chargers? FAQ
Will the charger colour fade over time? FAQ
Is there a locking system to prevent unwanted disconnection? FAQ
Can I make money from my home EV charger? FAQ
What is a “commercial” charge point? FAQ
Do I need a “commercial” platform? FAQ
Are there any costs associated with a Monta platform? FAQ
Is there anyway to recuperate these subscription costs and/or use my charge point to cover my costs and/or generate additional revenue? FAQ
How do people make payment for their charging on PAYG? FAQ
Do we need to use the Monta smart app? FAQ
Can we use RFID to pay? FAQ
Can we pay for others charging sessions, for example, charging company vehicles at home? FAQ
Can we use other charging apps to display our charge points? FAQ
Is there any limitation to the number of locations, charge points, or members I can have on a Monta platform? FAQ
Wall Charger 1 Getting Your Sync Energy Charger Online FAQ
Wall Charger 1 LED Light Indicator Modes FAQ
Where do I find my charger serial number? FAQ
My router doesn’t appear in the drop down FAQ
I cannot see the serial number of my charger in the BG EV Charging app FAQ
My charger is flashing blue and not charging my vehicle FAQ
I have entered my Wi-Fi details correctly and the indicator is blue, but the app shows offline? FAQ
Solar Charging FAQ
Monta Electricity Cost Tracking FAQ
Monta PowerBank Management FAQ
Monta SmartCharge FAQ
Monta Charge Point Connection Guide FAQ
Monta Disconnected Charge Point Troubleshooting Guide FAQ
Share Your Charge Point with Monta Teams FAQ
Managing Your Monta Teams FAQ
Manage Your Monta Team Members FAQ
Transferring a Charge Point in the Monta App FAQ
App User Account FAQ
Assigning RFID Cards FAQ
Authentication Options FAQ
Adjusting Charging Rate FAQ
Electricity Cost Tracking FAQ
Firmware Update FAQ
Installation Booking FAQ
QR Code / PIN / RFID Card Lost FAQ
Scheduled Charging FAQ